Payment
Bows:Average build time at the momment is about 6 weeks, but is ultimately governed by work flow. When your custom bow is finished White Wolf will send you an online invoice. Payment can be made in full with a bank check, money order, or credit card (MasterCard or Visa). Once your payment is received your bow will be shipped.
Arrows:Average build time is weeks, but is ultimately governed by work flow. When your custom arrows are finished White Wolf will send you an online invoice. Payment can be made in full with a bank check, money order, or credit card (MasterCard or Visa). Once your payment is received your arrows will be shipped.
Shipping
Bows:White Wolf custom bows are shipped USPS priority mail. Cost of shipping for anywhere in the United States is a flat of rate $39.95 and bows are typically received in approximately 3 days. Cost of shipping internationally is a flat rate of $84.00 and bows are typically received in approximately 6-10 days.
Arrows:White Wolf custom arrows are shipped USPS priority mail. Cost of shipping for anywhere in the United States is a flat of rate $ and arrows are typically received in approximately 2-3 days. Cost of shipping internationally is a flat rate of $ and arrows are typically received in approximately 6-10 days.
Returns
Bows:All White Wolf custom bows come with a 7 day risk-free return policy. We're so confident you'll love your new bow that we encourage you to shoot it for a full week. If at the end of that time you are not 110% satisfied with your bow please return it to us for a full refund. White Wolf does charge a small restocking fee of 10% and shipping charges must be covered by the buyer.
Arrows: All White Wolf custom arrows come with a 7 day risk-free return policy. We're so confident you'll love your new arrows that we encourage you to shoot them for a full week. If at the end of that time you are not 110% satisfied with your arrows please return them to us for a full refund. White Wolf does charge a small restocking fee of 10% and shipping charges must be covered by the buyer.
Warranty
Bows:Your new White Wolf custom bow comes with a 2 year warranty. This warranty covers any manufacturer's defects and failure with normal use over time. If something of this nature happens to your bow please contact us and the part will be repaired, or in the case of larger damages your bow will be replaced.
Arrows:White Wolf custom arrows do not come with a warranty.
Customer Policy
White Wolf's customer service goal is simple: we are committed to providing our customers total satisfaction. Every time. Guaranteed. Please feel free to drop us a line to share your thoughts!